Dedicated to providing home support services to our clients from just a few hours to 24 hours a day.


Our Services

View our list of services

Our Commitment

Horwood’s Home Care promises

Mission Statement

Corporate Vision, Mission, Core Values & Guiding Principles

Contact Us

Serving you from 6 locations in central NL

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Our Services

Horwood’s Home & Community Support Services Inc. are dedicated to providing home support services to our clients from just a few hours to 24 hours a day. Horwood’s endeavors to provide quality client and family centered care so clients may remain in the comfort of their own home.

Horwood’s Home & Community Support Services Inc. will provide services in the following areas:

Personal Support

  • Personal Hygiene
  • Mobility Support
  • Client Specific

+ Plus More

Behavior / Special Needs

  • Individualized Support
  • May involve community programs and services

End of Life Care

  • Client and Family Centered
  • Comfort
  • Dignity

Home Support

  • Meal Planning and Preparation
  • Light Household Cleaning
  • Maintain Safe Home Environment

Respite Care

  • Reduce caregiver stress
  • Provide activities specific to the client
  • Services required during times of respite
  • Provide Companionship


Dementia Care

  • Combination of Personal and Home Support
  • Provide a Safe and Content Environment
  • Understanding the Disease Process


  • Registered Nurses on Staff
  • Employee Training and Monitoring in areas such as Medication Administration / Assistance, Ostomy Care, Blood Glucose Monitoring, etc.
  • Chronic Disease Management Education


  • Contact us today to discuss any other services you and your loved ones may require. We can meet your needs.

Our Commitment to you

Horwood’s Home Care is committed to providing the highest quality Personal Care and Support Services to all of our clientele based on best practices and within Provincial Home Support Program Operational Standards and Provincial Legislation and Policies. We promise to:

Provide individual and family-centered support services

Demonstrate honesty and reliability of agency and employees

Respond promptly to any issues or concerns you may have

Ensure our employees meet all standards required by the Health Authority

Make you, our client, our highest priority

Have training available to employees to meet the needs of our clients

If, for any reason, you feel that we have not lived up to these promises we ask that you bring it to our attention. After all …
A promise is a promise.

Vision, Mission, Values & Principles

People Centered Corporate Vision

Horwood’s Home Care will be the licensed personal care service provider of choice for individuals, organizations, and government agencies by maintaining the highest quality standards in all its lines of business.


Horwood’s Home Care will provide the highest quality personal care and support services to all its clientele based on best practices and within Provincial Home Support Program Operational Standards and Provincial Legislation and Policies. Horwood’s will endeavour to develop and adapt accordingly to meet future needs.


Core Values

Horwood’s Home Care operates from a set of core values that are designed, communicated, and expected throughout the agency to be the foundation of all relationships with clients, families, supporting agencies and regulating bodies.

Our values guide who we are and the services we provide.  These include:

  • People Centered support services based on best practices.
  • Genuine regard for clients through services that make a positive difference.
  • Integrity by being honest and ethical in all aspects of operations.
  • Collaboration with those who can support the agencies goals, objectives, and services to clients.
  • Prompt and reliable services to individuals, families, and agencies.
  • Quality and excellence in its employees by inspiring, encouraging and celebrating.
  • Providing a healthy and safe work environment for all employees, clients, and families.
  • Confidentiality in all aspects of service.

Guiding Principles

Horwood’s Home Care Guiding Principles are noted below.  Clearly these identify people centered care as foremost in what guides the organization.

  • Promote a people centered approach with exceptional quality.
  • Foster an open environment that reflects growth, continuous training, individuality, and communication.
  • Recognize that the quality and dedication of our front-line staff as the backbone of the agency.
  • Make continuous contributions to the community through time, support, and donations.
  • Commit to continuous quality improvement of Horwood’s Home Care internal processes to produce efficient, timely and accurate results.
  • Promote a safe and healthy workplace for all employees.

Contact Us

Grand Falls - Windsor

25 Hardy Ave.
(709) 489-0007


46 Main St S., Prak Building
(709) 533-9744


Room 4, College Group Building
(709) 673-4286

Baie Verte

232 Highway 410, Coppertstop Building
(709) 532-4887


414 Main Street
(709) 535-6142

New Wes Valley

347-349 Main Street, The Laurie Complex
(709) 536-2424

Toll Free: 1-844-531-0007
Emergency After Hours: (709) 486-7887

Happy Clients

My dear dad passed away on August 25. We were so happy with your services. His two workers gave him exceptional care!

– Daughter of Client

Happy Workers

It’s such a great workplace. I am so happy to be working for Horwoods. My Manager is so respectful and I feel appreciated. 

– Home Support Worker

Toll Free: 1-844-531-0007
Emergency After Hours: (709) 486-7887