Horwood’s Home & Community Support Services Inc. are dedicated to providing home support services to our clients from just a few hours to 24 hours a day. Horwood’s endeavors to provide quality client and family centered care so clients may remain in the comfort of their own home.

Horwood’s Home & Community Support Services Inc. will provide services in the following areas:

Horwood’s Home Care is committed to providing the highest quality Personal Care and Support Services to all of our clientele based on best practices and within Provincial Home Support Program Operational Standards and Provincial Legislation and Policies. We promise to:

People Centered Corporate Vision

Horwood’s Home Care will be the licensed personal care service provider of choice for individuals, organizations, and government agencies by maintaining the highest quality standards in all its lines of business.

Mission

Horwood’s Home Care will provide the highest quality personal care and support services to all its clientele based on best practices and within Provincial Home Support Program Operational Standards and Provincial Legislation and Policies. Horwood’s will endeavour to develop and adapt accordingly to meet future needs.

Core Values

Horwood’s Home Care operates from a set of core values that are designed, communicated, and expected throughout the agency to be the foundation of all relationships with clients, families, supporting agencies and regulating bodies.

Our values guide who we are and the services we provide.  These include:

• People Centered support services based on best practices.
• Genuine regard for clients through services that make a positive difference.
• Integrity by being honest and ethical in all aspects of operations.
• Collaboration with those who can support the agencies goals, objectives, and services to clients.
• Prompt and reliable services to individuals, families, and agencies.
• Quality and excellence in its employees by inspiring, encouraging and celebrating.
• Providing a healthy and safe work environment for all employees, clients, and families.
• Confidentiality in all aspects of service.

Guiding Principles

Horwood’s Home Care Guiding Principles are noted below.  Clearly these identify people centered care as foremost in what guides the organization.

• Promote a people centered approach with exceptional quality.
• Foster an open environment that reflects growth, continuous training, individuality, and communication.
• Recognize that the quality and dedication of our front-line staff as the backbone of the agency.
• Make continuous contributions to the community through time, support, and donations.
• Commit to continuous quality improvement of Horwood’s Home Care internal processes to produce efficient, timely and accurate results.
• Promote a safe and healthy workplace for all employees.

Land Acknowledgement

We respectfully acknowledge the land on which we gather as the as the unceded, ancestral homelands of the Beothuk and traditional territory of the Mi’kmaq. We also acknowledge with respect the diverse histories and cultures of the Mi’kmaq, Innu, Inuit and Southern Inuit of this province. In Newfoundland and Labrador Indigenous people still face many barriers on a daily basis. We urge all Newfoundlanders and Labradorians to educate themselves and others about the history of Indigenous people within the province and seek to address the challenges that Indigenous peoples still live through. We recognize the benefits we receive by living on this land that is traditional territory of Indigenous people, and acknowledge our need to learn what our presence has cost first peoples. We commit to unbiased learning through respectful listening to cultural teachings, wisdom and stories offered in hope of community, reconciliation and justice, sharing a common hope that all barriers will be recognized and broken, and the rights of the Mi’kmaq, Innu, Inuit, and Southern Inuit of this province can be upheld and respected.

May we dwell on this land with respect and peace.