Horwood’s Home Care Staff


Joan Horwood, Owner of Horwood’s Home Care

Joan has been awarded the NLOWE Business Woman of the Year at the Exploits Regional Chamber of Commerce business awards and Horwood’s Home Care was awarded the Grand Falls-Windsor Business of the Year in 2018.  Also, in 2018 Horwood’s Home Care successfully in obtaining Accreditation Canada Primer Award

Joan Horwood, BN, RN is the heartbeat behind Horwood’s Home Care.  Raised in the Town of Twillingate, she attended Memorial University in 1970 and graduated with a Bachelor of Nursing in 1975.  Upon graduation, Joan began her nursing career in her home Town of Twillingate as a Staff Nurse at the Notre Dame Bay Memorial Health Centre and in 1981 was offered the Nurse Manager position which she held for the next 14 years.  Joan’s personal experience of loss with the death of her father motivated her to lead the development of a Palliative Care program in Twillingate and work continually on improving quality to ensure that the program excelled and obtained its accreditation.  It was a great source of pride that Notre Dame Bay Memorial Health Centre was the first rural hospital in Newfoundland to have such a program.  In 1995, as a result of government restrictions in Health Care, Joan’s position as Nurse Manager became redundant.

Joan secured employment as a Continuing Care Nurse Coordinator in a casual position for Grand Falls-Windsor, Bishop’s Falls and Botwood area and later accepted a full-time position as Public Health Nurse for the areas of Botwood and Peterview.  This Public Health Nurse position opened Joan’s eyes to the needs of our most vulnerable individuals and their families. The federal government at that time acknowledged her service delivery areas/towns as one of the regions eligible for funding under the Community Action Program for Children (CAPC).  Joan worked closely with the Exploits Valley Community Coalition and was successful in securing funding under this program.

As a Public Health Nurse, Joan had the opportunity to participate in multiple community programming initiatives.  One of the programs offered under the CAPC funding was Healthy Baby Club.  Joan, along with the support of her managers, networked with the Exploit Valley Community Coalition and applied for an Infant Daycare for the Botwood High School with the daycare being located in the Pentecostal Sunday School.  This project was a huge success and four young moms and their babies enrolled.  Joan considers this accomplishment as one of the highlights of her nursing career as four young moms now had the opportunity to finish school.  One of these young moms was the first in her family to have completed high school.  Families have always been important in the quality of lives of all children and Joan found it very rewarding to be able to contribute to the positive life improvement of these four young families.

Another of Joan’s interests was Oncology and with some reluctance, she left her Public Health Nurse position to accept the position as Oncology Nurse Manager at the Central East and West Cancer Clinic; a position she held until her retirement in 2006. This position not only enhanced her management skills but broadened her perspective on those facing health challenges. The experience allowed her to assist people in dealing with sickness and often death.  Joan has maintained her interest and involvement in palliative care through her active role from her time on the Board of Directors with the Provincial Palliative Care Association for NL.

Simply stated, Joan’s passion has always been to help those in need.  Her nursing career was an avenue for her to be able to realize that passion.  She served the community with her knowledge, skills, experience and compassion for 30 years before retiring.  She feels immense gratitude for her career choices and the many opportunities to positively impact the lives of numerous people.

Upon retirement from the public sector, Joan began the next phase of her career by implementing her vision of creating a home and community support agency.  In 2006, Joan established Horwood’s Home & Community Support Services Inc. with a focus on community support and support for Child, Youth & Family Services clients.

Their vision has always been to be the provider of choice for those who require assistance while remaining assessable to our staff and clients.  Joan and her team are very committed to abiding by the best practices identified in the companies policy and procedure manual.  Her team wishes to be innovative and work with the best interest of those requiring care in whatever capacity available.


Todd Horwood, COO

Grand Falls-Windsor 

Todd Horwood has been employed with Horwood’s Home Care since the beginning of the company in 2006.

First Todd worked as a support worker, conducting supervisor visitation for Child & Youth care clients while working part-time in the office.   As the business grew, Todd’s position inside the company did as well.

Todd’s current role as the Chief Operating Officer, where some of the duties include day-to-day operations and administrative duties of the company.

Todd also serves on the executive of the Home Care Association of Newfoundland & Labrador and the Board of Directors for the Exploit’s Regional Chamber of Commerce.

Todd currently lives in Grand Falls-Windsor with his wife, two daughters, and their Great Dane dog Eric.

Valerie Earle, Bookkeeper

Grand Falls – Windsor Office

Natasha Folkes, Special Project Manager

Grand Falls Windsor Office

Natasha Folkes started with Horwood’s Home Care in February 2008 as a work-term student from the Office Administration Program at the College of the North Atlantic.  Natasha then filled a temporary 12-month position which turned into a permanent full-time position as the company grew.

Over the years she has worked in multiple positions including as a Staffing Coordinator.  She is now Horwood’s Special Project Manager and her position focuses on training, Accreditation, and AlayaCare.

Natasha lives in Grand Falls-Windsor with her husband and their 7 year old daughter.  She loves to volunteer within the community and fundraise for the Ronald McDonald House NL and the Janeway.


Danielle Hoven started with Horwood’s Home Care in 2006 as a respite worker before taking a position in 2008 as Administrative Assistant after having her son.

As the company grew Danielle accepted a position of Office Manager and continues in this position to date.

Danielle lives in Grand Falls-Windsor with her husband, son, and daughter.  Danielle enjoys taking her children to their sports games and spends much of her free time attending hockey and basketball tournaments across the island

Danielle Hoven, Office Manager

Grand Falls Windsor Office

Grace started with Horwood’s Home Care in Summer 2019 to fulfill the summer grant opening, and have been with us every since. Grace held the position of Adminstrative Assisant and has now progressed to Regional Manager in the Grand Falls Windsor Office.

Grace is currently enrolled in the Office Administration program at the College of The North Atlantic. She currently lives in Grand Falls-Windsor with her family, her dog Charlie and cat Mittens.

Grace Winsor, Administrative Assistant

GFW office

Angelicia McCarthy, Regional Manager

New Wes Valley

Angelica started with Horwoods as a PCA in March of 2020. She quickly moved up and became Regional Manager for New Wes Valley in June 2020.

Angelica is a certified PCA and Level 2 Dental Assistant.

Besides being a busy mom of two children, Angelica is member of Canadian forces, volunteers with youth age 12-18.

Angelica currently lives in New Wes Valley with her children and finance.



Carrie started with Horwood’s Home Care in early 2019 as Regional Manager for the Baie Verte Peninsula.

Prior to working with Horwood’s Carrie’s work experience includes Dispatcher with the Department of Natural Resources, as well as Office Administrator for a tire repair company in Labrador.

Carrie has an Office Administration Certificate through the College of the North Atlantic, and a Diploma in Health Administration Management through Athabasca University.

Carrie lives in Seal Cove with her Fiancé, two daughters and stepson, where she is currently Deputy Mayor.

Carrie Cabot, Regional Manager

Baie Verte Office

Kira Saunders. Office Administrator

Baie Verte

Kira holds the position of Adminstration Assistant for the Baie Verte office. Kira completed her Office of Administration Certificate through Academy Canada in March 2021.

Kira currently lives in Middle Arm with her Fiance, and her kitty Charolette.

Lillian Butler, Regional Manager,

Glovertown Office

Lillian started with Horwood’s Home Care in Sept 26th, 2017 as Home Support Worker/Respite Worker. As of February 11th, 2019, she became the Regional Manager for the Glovertown Office.

Prior to working with Horwood’s Lillian’s work experience includes working in a Personal Care Homes as well as, Private homes for over 30 year. Shes also worked as a Fish Plant Worker, Housekeeper, and also owned her own store. Basically Lillian is a Jack of All Trades-Master of None.

Lillian has lived in Glovertown for the past 7 years, but is originally from Moore’s Cove, NL. She comes from a Family of 15, and has her own son and duaghter. Shes also a very proud grandma of 2 Grandsons.

Dana joined Horwood’s Home Care in July 2020, as an Office Administrator for the Glovertown Office.

Prior to working for Horwood’s Home Care, Dana worked in various positions but mostly in the Service Industry.

Dana has been married for 25 years and had 3 wonderful children. In November, Dana will become and Grandmother, for the first time, to a beautiful baby girl.


Dana Davis, Adminstrative Assistant

Glovertown Office

Margaret Stirling, Regional Manager

Springdale Office

Margaret joined our Horwood’s Team on September 23, 2013. She brings with her a Diploma in Professional Counselling from the Vancouver College of Counsellor Training (VCCT) since 2007 as well as 5 years experience as Counsellor/Facilitator with the workplace learning program “Bridging the Gap”. Prior to this she Job Coached clients through Green Bay Community Employment Corporation (GBCEC).

Margaret was born and raised in Sop’s Arm, NL.  She has resided in Springdale since 1986 with her husband Larry of 34 years.

She is proud mother of one daughter and owns an adorable Yorkie.

Debbie joined the Horwood’s team in the Springdale office, as Regional Manager, in November of 2019 after moving to the area with her husband who serves in a clergy role in Springdale/Beachside.

Having lived in several different communities, Debbie has had the opportunity to gain employment in various fields of work including Office work, Retail, Early Childhood and Pharmacy Assistant. Although this field of work is different from what she has been doing previously, Debbie is excited to be able to serve the people of Green Bay in this capacity.

Debbie has 2 children, a daughter (31) and a son (29), and 3 grandchildren. She loves spending time with them when time allows.

Debbie Hiller, Regional Manager

Springdale Office

Samantha Rideout, Regional Manager

Lewisporte Office

Samantha has been a Regional Manager since the opening of the Lewisporte Office in February 2019.

Prior to working with Horwood’s Samantha worked closely with the community doing office administration at the Co-op Store and has worked in many similar roles since she started working at the age of fifteen.

Samantha has always loved volunteer work and has recently become a volunteer with the Canadian Red Cross. She enjoys spending her free time exploring and photographing outdoors or indoors crafting.

Samantha lives in Lewisporte with her husband and their dog Avery.

Pamela Mason joined Horwood’s in July 2020 as office administrator for the Lewisporte Office.

Pamela is originally from Dover and moved to Ontario in 1988. In Ontario she worked with Metro 360 for 27 years before moving back to NL in 2017.

Pamela moved back to NL to be near her daughter & 2 grandkids, and settled in Lewisporte.

Pamela Mason, Administrative Assistant

Lewisporte Office